Service level agreement
Draft — not yet in effect
This document is being prepared with counsel and is published here in outline so you can see its structure. It does not yet create obligations, and the clauses below are incomplete. Ask us directly for anything you need for a diligence review in the meantime.
What we commit to on availability and support, and what happens when we fall short of it.
Uptime target
Operative text for this section is with counsel and publishes on approval.
Incident severity
Operative text for this section is with counsel and publishes on approval.
Response and resolution commitments
Operative text for this section is with counsel and publishes on approval.
Support hours and channels
Operative text for this section is with counsel and publishes on approval.
Scheduled maintenance
Operative text for this section is with counsel and publishes on approval.
What is excluded
Operative text for this section is with counsel and publishes on approval.
What happens if we miss it
Operative text for this section is with counsel and publishes on approval.